Terms of Service

Last Updated: 1st January 2026

  1. Introduction & Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between WhatIfLabs Pte. Ltd. (UEN: 202555006E), a company incorporated in Singapore (“Company”, “we”, “us”), and you (“Customer”, “User”, or “Client”).

By accessing our website (what-if.sg or kuki.what-if.sg), purchasing our products, or engaging our engineering services, you agree to be bound by these Terms.

  1. Sale of Products (KūkiSense)

2.1 Orders and Acceptance

All orders placed through our website or via purchase order are subject to acceptance by WhatIfLabs. We reserve the right to cancel or refuse any order for any reason, including stock limitations or pricing errors.

2.2 Pricing and Payment

  • Prices are quoted in Singapore Dollars (SGD) unless otherwise stated.
  • For online purchases, payment is due immediately at checkout.
  • For B2B bulk orders, payment terms are Net 30 days from the invoice date, unless otherwise agreed in writing. Late payments may incur interest at a rate of 1.5% per month.

2.3 Shipping and Delivery

  • Delivery timelines provided are estimates only. WhatIfLabs is not liable for delays caused by third-party logistics providers or customs clearance.
  • Title and risk of loss pass to the Customer upon delivery of the products to the carrier (FOB Origin).

2.4 Warranty (Limited Hardware Warranty)

  • We warrant that KūkiSense products will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery (“Warranty Period”).
  • Remedy: Our sole obligation under this warranty is to repair or replace the defective product.
  • Exclusions: This warranty does not cover damage caused by misuse, unauthorized modification (e.g., opening the device enclosure), improper voltage supply, or exposure to environmental conditions outside the specified IP ratings.

2.5 Returns Policy

  • Defective Products: May be returned within the Warranty Period for repair/replacement.
  • Change of Mind: We do not accept returns for “change of mind” once the product packaging has been opened or the seal broken.
  1. Engineering & Consultancy Services

3.1 Scope of Services

The scope of any custom engineering work (PCB design, firmware development, consultancy) will be defined in a separate Statement of Work (SOW) or Quotation. In the event of a conflict between the SOW and these Terms, the SOW shall prevail.

3.2 Intellectual Property (IP) Rights

  • Background IP: WhatIfLabs retains all ownership of our pre-existing IP, code libraries (e.g., our core MQTT stack), and hardware reference designs used to deliver the Service.
  • Foreground IP (Deliverables): Upon full payment of all fees, WhatIfLabs grants the Client a perpetual, non-exclusive, royalty-free license to use the custom deliverables for their internal business purposes.
  • Open Source: Certain deliverables may incorporate Open-Source Software (OSS). These are subject to their respective OSS licenses (e.g., MIT, Apache 2.0).

3.3 Client Obligations

The Client agrees to provide necessary specifications, access to existing systems, and timely feedback. Delays caused by the Client may result in adjustments to the project timeline and fees.

  1. IoT Data & Service Availability

4.1 Service Level

For clients using the KūkiSense Cloud Dashboard, we aim to maintain 99.5% uptime. However, we do not guarantee that the service will be uninterrupted or error-free.

4.2 Data Rights

You retain ownership of the data generated by your devices. You grant WhatIfLabs a license to process, store, and display this data to provide the Service to you.

  1. Limitation of Liability (Critical Clause)

PLEASE READ CAREFULLY: TO THE MAXIMUM EXTENT PERMITTED BY SINGAPORE LAW:

  1. NO CONSEQUENTIAL DAMAGES: WHATIFLABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF CROPS/INVENTORY (RELEVANT FOR AGRICULTURAL OR INDUSTRIAL CLIENTS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. CAP ON LIABILITY: OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT.
  1. General Provisions

6.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.

6.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms shall strictly be settled by the courts of Singapore.

6.3 Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control, including acts of God, supply chain shortages, or chip shortages.